Refund & Return Policy

At Wessole, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

Returns & Exchanges

We gladly accept returns and exchanges under the following conditions:

  • Contact us within 3 days of receiving your order

  • Return items within 14 days of delivery

Please note: Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.

Order Cancellations

We do not accept cancellations once an order has been dispatched.
If you experience any issues with your order, please contact us and we'll do our best to assist you.

Non-Returnable / Non-Exchangeable Items

Certain items cannot be returned or exchanged unless they arrive damaged or defective. These include:

  • Custom or personalized items

  • Perishable goods (e.g., food, flowers)

  • Digital downloads

  • Intimate items (for hygiene or health reasons)

Product-Specific Policies

Digital Products

  • All sales of digital downloads are final and non-refundable

  • Carefully review product descriptions, previews, and personalization details before placing your order

  • Customized digital prints are shared with you for approval before delivery—please double-check all details

  • We are not responsible for errors made during customization (e.g., typos). Changes after approval may incur a fee

  • If you experience technical issues or delivery problems, please contact us—we’re happy to help

Physical Products

  • If you are unhappy with your physical item, please contact us before leaving a review. We are committed to resolving the issue

  • Be sure to read all product descriptions and estimated delivery times carefully before ordering

  • Returned items must be unused, in original condition, and securely packaged

Damaged or Defective Items

If your product arrives damaged, we will replace it or issue a full refund. Here's what to do:

  1. Notify us at contact@Wessole.shop within 48 hours of delivery

  2. Provide a clear photo of the damaged item and packaging

  3. Allow up to 2–4 weeks for processing and delivery of the replacement

Important Notes

  • Returns, exchanges, or cancellations will not be accepted if the conditions above are not met

  • We are not responsible for incorrect shipping addresses provided by the customer

  • If an item is returned due to an incorrect address, it can be resent once additional shipping fees are paid

Need Help?

If you have any questions or concerns about your order, don’t hesitate to reach out to us:
📧 contact@Wessole.shop
We’re here to help and make sure you have a great experience with Wessole!